I don't know about you, but before I put anything into production, I fully and completely test it before doing so. And once testing is complete, I plan on implementation on a weekend, not a Tuesday evening.
I have trouble digesting RIM's explanation of the outage last week. They contend that this was supposed to be routine upgrade, and a service wide interuption was not expected. They also went on to explain, and I beleive to get sypathy from fellow geeks, that with technology, things don't always go as planned.
Beleive what you want, but I think there is no way that their explanation makes sense.
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